Frequently Asked Questions

Everything you need to know about our authentic Russian delicacies.

How do you ensure the freshness of perishable items like caviar and dairy?

We use specialized temperature-controlled packaging, including insulated liners and gel ice packs, to ensure all perishable goods remain fresh during transit.

Do you ship internationally?

Currently, we ship within the United States and Canada. Specific shipping rates and delivery times are calculated at checkout based on your location and the weight of the order.

Are your products imported directly from Russia?

Yes, we source our products from authentic manufacturers in Russia and Eastern Europe to provide our customers with the most traditional and high-quality flavors.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.