Returns & Exchanges

At RussianFoodS, we prioritize the freshness and quality of our authentic culinary products. If you receive an item that is damaged or incorrect, our policy ensures a quick resolution to maintain your satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and clear photos of the items in question.

• 2.
  Verification Review

  Our quality control team will review your claim to ensure it meets our freshness standards and safety protocols for food handling.

• 3.
  Return Authorization

  If a return is necessary, we will provide a prepaid shipping label and instructions for safely packaging the perishable or non-perishable goods.

• 4.
  Refund or Replacement

  Once confirmed, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost.